Infrastructure Specialist, 14 years of Information Technology services in major Investment Banks, responsible for planning and setting up IT infrastructures, operations and business services for new offices across the Asia Pacific region. Specialized in trade floor construction, IT service strategy, due diligence and joint venture technical migration projects. Experienced in Derivatives market and Cash trading technology support service. Led and managed service teams include help desk, market data, hardware engineering, desktop and dealing floor support. Proficient in first level support and delivery service, engaged ITIL knowledge base and applied IT service knowledge to investment banking operations across the region.